Refund Policy
30-Day Returns within the contiguous USA.
We offer a 30-day return window for shipments within the contiguous USA. Upon receiving and inspecting your return, we’ll issue a full refund within 3-5 business days. Returns are not accepted beyond 30 days from delivery unless an extension is approved.
Damages and issues
Please check your order upon receipt and notify us promptly at info@ufcbio.com if the item is defective, damaged, or incorrect, so we can assess the issue and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (OEM Products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can 3-5 business days for your bank or credit card company to process and post the refund.